Version: 4 November 2026. This is an English translation; the German version (AGB) is binding unless mandatory consumer law provides otherwise.
1. Scope
(1) These General Terms and Conditions apply to all contracts concluded through our online shops between LUXONARIA GmbH, Lustkandlgasse 3/1/1-2a, 1090 Vienna, Austria (company register FN 474934h, Commercial Court of Vienna; “we”) and our customers (“customer”): teppichbazar.at including its country and language versions, bazarport.co.uk, bazarport.de, qomsilk.com and other online shops of LUXONARIA GmbH that refer to these terms. BazarPort, TeppichBazar and QomSilk are brands of LUXONARIA GmbH.
(2) Card payments for orders from these shops are processed through our central payment page bazarport.com. In every case the contracting party and seller is LUXONARIA GmbH, which is responsible for the payment and the delivery of the goods.
(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is any natural or legal person or partnership acting in the exercise of its trade, business or profession.
(4) Deviating terms of the customer apply only if we expressly agree to them in writing.
2. Conclusion of the contract
(1) The presentation of goods in the online shop is not a legally binding offer but an invitation to place an order.
(2) By clicking the button “Place order with obligation to pay” (or the corresponding button in the language of the shop) the customer makes a binding offer to conclude a purchase contract. Before sending the order the customer can review and correct all entries.
(3) We confirm receipt of the order by e-mail without delay. This confirmation of receipt is not yet an acceptance of the offer.
(4) The purchase contract is concluded by our express order confirmation or by dispatch of the goods.
(5) The contract language is German. Orders placed through shop versions in other languages are handled in the respective language. Translations of these terms are for information; the German version prevails unless mandatory consumer protection law provides otherwise.
(6) We store the contract text and send the order details and these terms to the customer by e-mail with the order confirmation.
3. Prices and payment
(1) All prices are final prices including statutory VAT. Shipping costs are shown separately during checkout. For deliveries to countries outside the European Union, customs duties, import VAT and other charges may apply; these are borne by the recipient.
(2) The payment methods shown during checkout are available, in particular bank transfer (prepayment), credit and debit card, eps bank transfer and Klarna.
(3) For card payments (Visa, Mastercard, Diners Club/Discover and, where offered, Apple Pay and Google Pay) the shop forwards the customer to our central payment page bazarport.com and from there to the secure payment page of our payment service provider Global Payments (GP webpay, with 3-D Secure). Card details are entered only there; we do not receive or store full card details. Cards are charged in euros. If the shop displays prices in another currency, the euro amount shown before payment applies; any conversion fees of the card-issuing bank are borne by the customer. The card statement shows LUXONARIA GmbH or its brand BazarPort as the payee.
(4) Payment is due immediately when the order is placed. If a bank transfer is not received within 7 days, we may cancel the order.
(5) In case of late payment the statutory default interest applies.
4. Delivery
(1) Goods are delivered to the delivery address given by the customer and are shipped from Austria or from within the European Union.
(2) Delivery times are not binding unless expressly agreed otherwise.
(3) If ordered goods are not available, we inform the customer without delay and refund any payment already made without delay, for card payments to the card used.
(4) Partial deliveries are permitted where reasonable for the customer.
(5) For consumers, the risk passes only when the goods are handed over to the customer or to a third party named by the customer.
5. Retention of title
The goods remain the property of LUXONARIA GmbH until paid in full.
6. Right of withdrawal and returns
(1) Consumers have a 14-day right of withdrawal as set out in our withdrawal policy, which also contains the model withdrawal form.
(2) The customer bears the direct cost of returning the goods. If the goods are defective, damaged or the wrong goods were delivered, we bear the cost.
(3) Refunds are made using the same means of payment as used for the order; for card payments by credit to the card used.
7. Warranty
(1) The statutory warranty rights apply. For consumers the warranty period is two years from delivery.
(2) Hand-knotted rugs are unique pieces made of natural materials. Characteristics typical of handcraft, such as slight deviations in size and shape, colour variations (abrash) and slight irregularities in the pattern, are not defects. Colours may look different on screen.
(3) For business customers the provisions of the Austrian Commercial Code (UGB) also apply, in particular the duty to inspect goods and give notice of defects.
(4) There is no warranty for damage caused by improper handling, unauthorised alterations or normal wear and tear.
8. Liability
(1) We are liable without limitation for intent and gross negligence and for personal injury.
(2) In case of slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract.
(3) Liability under the Product Liability Act remains unaffected.
9. Customer service and dispute resolution
Please send questions and complaints to [email protected] or call +43 660 444 4422. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.
10. Applicable law and place of jurisdiction
(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Consumers retain the protection of the mandatory provisions of the country of their habitual residence.
(3) For business customers the exclusive place of jurisdiction is Vienna, Austria.
11. Final provisions
If individual provisions of these terms are invalid, the validity of the remaining provisions is not affected. The invalid provision is replaced by the statutory provision.